Accessibility Statement

We want our online shop to be easy to use for everyone – regardless of any potential limitations. That’s why we are committed to complying with legal accessibility requirements and continuously improving our webshop.

Scope

This accessibility statement applies to the website published at https://www.ardengrange.com/

General Description of the Service

Our online shop enables you to purchase pet food and accessories around the clock. Customers can select products, add them to the shopping basket, and conveniently place orders online. In addition, we offer a practical subscription function, allowing you to receive regular deliveries of your favourite products automatically and flexibly at intervals of your choosing.

Explanation of Usability

Our shop is designed so that you can navigate all areas using either a mouse or keyboard. You can quickly find the products you’re looking for via the navigation or the search function. Ordering – whether as a one-off or as part of a subscription – is completed in just a few clear steps. We ensure that all essential functions, such as product selection, shopping basket, checkout, and subscription management, are accessible without barriers.

Accessibility Status

We follow the requirements of the German Accessibility Strengthening Act (BFSG) and the Web Content Accessibility Guidelines (WCAG) 2.1, level AA. Our aim is to meet the most important accessibility requirements.

A selection of pages was reviewed for compliance with the targeted accessibility standards in accordance with Implementing Decision 2018/1524 Annex I, Section 3.2. These pages were checked by us for compliance with the intended accessibility standards. It was found that our online shop is largely accessible. However, there are some areas that are not yet fully accessible.

The website can generally be described as BITV/WCAG-compliant. There are, however, some accessibility deficiencies that may restrict use in certain areas. These deficiencies limit compliance in some instances.

Which Areas Are Not Yet Accessible?

Despite our efforts, there are some areas that are not yet fully accessible:

Alternative Texts for Controls and Graphics (BITV Test Step 9.1.1.1a)
- Buttons without accessible names:
  Some buttons are not clearly labelled for screen readers, as they do not have an accessible name.
- Images without alternative texts:
  Some image elements do not have descriptive alt attributes and are therefore not accessible to screen reader users.
Name, Role, Value (BITV Test Step 9.4.1.2a)
- Frames or iFrames without titles:
  Embedded frame elements do not always have a descriptive title explaining their function.
Status Messages and aria-hidden (BITV Test Step 9.4.1.2b)
- Insufficient handling of aria-hidden elements:
  Elements marked as “aria-hidden” still contain focusable content, which can cause problems with keyboard navigation.
Text Contrast (BITV Test Step 9.1.4.3a),
Non-Text Contrast (BITV Test Step 9.1.4.11a)
- Colours and contrast ratios:
  In some areas, colours and contrasts do not meet the minimum requirements for readability.
Focus Order (BITV Test Step 9.2.4.3a),
Visible Focus (BITV Test Step 9.2.4.7a)
- Inconsistent keyboard focus colours:
  Die The highlighting of the current keyboard focus is not consistent everywhere and can be difficult to see in some cases.
No Unexpected Context Changes (BITV Test Step 9.3.2.2a)
- Unexpected interaction changes:
  When using the category filters via keyboard on desktop devices, unexpected changes in the user interface behaviour may occur.
Pause, Stop, Hide (BITV Test Step 9.2.2.2a),
Animations can be turned off (BITV Test Step 9.2.3.3a)
- Carousel animations:
  The animations of carousel elements do not take into account the user’s individual browser settings for reduced motion.
Meaningful Link Texts (BITV Test Step 9.2.4.4a)
- Links without recognisable names:
  Some links are not clearly labelled for screen readers.

We are continuously working to remove these barriers and make our webshop accessible to all user groups. If you encounter barriers other than those listed, please let us know.

Feedback and Contact

If you experience problems using our online shop or encounter barriers, please contact us by email at: support@ardengrange.com We will endeavour to process your request quickly and offer solutions.

Status of the Statement and Review

This statement was created on 12/05/2025 and last reviewed on 27/06/2025. We update the statement regularly, especially in the event of technical or content changes.