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Dog Food

Cat food

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Ordering Information & FAQ

 

When placing your order please make sure that you allow THREE working days for delivery. Please note that we do not deliver on either Saturday or Sunday. Below are our delivery guidelines.

 

ORDER DAY (BEFORE 11AM)

DELIVERY DAY

MONDAY

WEDNESDAY

TUESDAY

THURSDAY

WEDNESDAY

FRIDAY

THURSDAY

MONDAY

FRIDAY

TUESDAY

 

ORDER DAY (AFTER 11AM)

DELIVERY DAY

MONDAY

THURSDAY

TUESDAY

FRIDAY

WEDNESDAY

MONDAY

THURSDAY

TUESDAY

FRIDAY

WEDNESDAY

 

Anticipated Christmas Delivery Schedule 2018-2019

To ensure that you have adequate stock of Arden Grange products over the Christmas and New Year period, please note our anticipated courier delivery schedule outlined below:

 

DATE OF ORDER

APPROX. DATE OF DELIVERY

Wednesday 12th December 2018

Friday 14th December 2018

Thursday 13th December 2018

Monday 17th December 2018

Friday 14th December 2018

Tuesday 18th December 2018

 

 

Monday 17th December 2018

Wednesday 19th December 2018

Tuesday 18th December 2018

Thursday 20th December 2018

Wednesday 19th December 2018

Friday 21st December 2018

Thursday 20th December 2018

Monday 24th December 2018

Friday 21st December 2018

Thursday 27th December 2018

 

 

Monday 24th December 2018 - until midday

Friday 28th December 2018

Tuesday 25th December 2018

CLOSED - NO ORDERS TAKEN

Wednesday 26th December 2018

CLOSED - NO ORDERS TAKEN

Thursday 27th December 2018

Monday 31st December 2018

Friday 28th December 2018

Wednesday 2nd January 2019

 

 

Monday 31st December 2018 - until midday

Thursday 3rd January 2019

Tuesday 1st January 2019

CLOSED - NO ORDERS TAKEN

Wednesday 2nd January 2019

Friday 4th January 2019

 

All orders must be received prior to 3:30pm on the date of order (except for 24th and 31st December, when orders must be received before midday). Orders may be placed either by telephone: 01273 833390, email: orders@ardengrange.com or order fax line 01273 835638 as usual.

 

As the above schedule cannot always be guaranteed, we would urge you to order in good time before your delivery is required. Please note that we do not deliver on Saturdays, Sundays or Bank Holidays. The above delivery dates are just a guideline.

 

Best Wishes to all of our customers for a very Merry Christmas and Happy, Prosperous 2019 from all of the team at Arden Grange.

 

 

 

Frequently Asked Questions:

 

Q: Will my purchase be affected in the event of Royal Mail Postal Strikes?

A: A. Our pet food deliveries are unaffected by the Royal Mail Postal Strikes as our product deliveries are made by a courier. However there may be some delay to the arrival of samples or invoices as these are sent via Royal Mail.

Q: What happens if my delivery is damaged or items are missing?

A: If your delivery is damaged in any way or items are missing then this needs to be reported to Arden Grange head office on01273 833390 within 3 working days from the date of delivery, any longer than this will result in your claim being rejected. Unfortunately if you request that the delivery is left without a signature then we cannot be held responsible for any damages or shortages.

 

Q: What do I do if I have placed an order over the web and I would like to change it?

A: Once your order has been placed, unfortunately this cannot be changed. If you have any questions regarding our foods or your order, please phone the office on 01273 833390 before proceeding to the checkout.

 

Q: What do I do if I have run out of food and would like to fast track my order?

A: Regrettably we cannot upgrade any orders to a weekend or next day delivery. Alternatively please visit the stockist finder on our website for retailers in your local area which will be able to help.

 

Q: What is the delivery charge on my order?

A: All deliveries are charged at a flat rate of 4.09 per order. This is up to 12 bags of food. If you order exceeds this, please contact the office on 01273 833390.

 

Q: I live outside of the Mainland UK in the Scottish Highlands or abroad, how can I obtain Arden Grange foods?

A: Due to restrictions of our courier company, we are unable to deliver via mail order to these areas. Please contact the office on 01273 833390 for further information.

 

Q: What happens if I don't receive my order within three working days?

A: If this is the case, please contact the Arden Grange Distribution team on 01273 833390. Please ensure that you phone the Distribution team on the third day as this would allow our team to locate your order and deal with your request.

 

Q: What happens if I don't leave any 'leave instructions'?

A: If you do not leave any delivery instructions for us, our courier will leave a card for you to contact them directly to rearrange an alternative delivery day.

 

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