Subscribe and thrive

The price for your subscription will only change if there is a price adjustment on a product(s) in your subscription. If this price change is £5 or more we will inform you before automatically sending your next order. If you do not want to accept this new price, you have the option to cancel the subscription. 

No, unfortunately, subscriptions cannot be combined with a discount code since you already receive a discount through this service. However, you can still use your coupon by placing to a one-time order.

If a product is temporarily unavailable, you will be notified by email before the scheduled delivery, and if necessary, the triggering of the subscription order will be postponed by one interval, or you can request a one-off order containing alternative products.

We offer the following payment methods:

• Credit Card (Visa or MasterCard)
• Direct Debit

If there are any difficulties with the payment, you will be notified by email and asked to contact the payment provider's customer service to clarify the reason and, if necessary, resolve the issue.

Please follow these steps:

• Add your favourite Arden Grange products to your basket.
• Go to your basket and check the box for "subscription".
• Adjust the desired delivery frequency in the shopping cart.
• Complete the order and receive your first regular delivery immediately.

If the subscription is not visible on the product page or in the basket. This means, that this item can not be included in a subscription order.

Our standard delivery frequency is every 6 weeks. However, you can adjust this to fit your pet's needs in the shopping cart.

The following intervals are available:

• Every week or every:
• 2 weeks
• 3 weeks
• 4 weeks
• 5 weeks
• 6 weeks
• 8 weeks
• 12 weeks
• 16 weeks.

Note: You can find additional delivery intervals in your customer account.

Yes, you can pause your subscription at any time.

Please follow these steps:

• Go to "my customer account".
• Click on the tab "My regular deliveries".
• Select "More" under My regular delivery.
• Click on "Change status" and then on "pause".

Note: Changing the delivery interval or cancelling the regular delivery is possible up to 3 working days before an already scheduled regular delivery.

To remove or modify items in your subscription order, follow these steps:

• Log into your account.
• On the account side panel. Expand the 'my orders' drop down and select 'recurring delivery'.
• Click 'adjust products' next to your subscription order information.
• Follow the on-screen steps to make changes to your regular order.

Please follow these instructions:

• Go to “my customer account”.
• Click on the “My regular delivery” tab.
• Then click on “more” and select “Change delivery interval”.

Please also check and adjust “Set next shipping date” according to your newly selected interval.

Note: A change to the delivery interval or termination of the subscription is possible up to 3 working days before an already planned regular delivery.

Cancellation is possible up to 3 working days before your next delivery. 

Please follow these steps:

• Go to "my customer account".
• Click on the tab "My regular deliveries".
• Select "More" under My regular delivery.
• Click on "Change status" and then on "terminate".

Note: Changing the delivery interval or canceling the regular delivery is possible up to 3 working days before an already scheduled regular delivery.