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delivery information



When placing your order please make sure that you allow THREE working days for delivery. Please note that we do not deliver on either Saturday or Sunday. Below are our delivery guidelines.


Order day (Before 11.30am) Delivery day
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Monday
Friday Tuesday



Order day (After 11.30am) Delivery day
Monday Thursday
Tuesday Friday
Wednesday Monday
Thursday Tuesday
Friday Wednesday


delivery FAQ's


Unfortunately, due to delivery charges incurred, we are not able to deliver to the following postcodes. Check our 'Local Stockist' page to see if there is an Arden Grange retailer in your area.

AB 31-35 41-54
Aberdeen
AB 36-38 55-56
Northern Highlands
EI All Eire (Republic of Ireland)
FK 17-21

Argyll
GY  9

Guernsey 
HS 1-9

Northern Highlands
IM All Isle of Man
IV All
 
Northern Highlands
KA 27

Arran
KA 28

Argyll
KW 0-14

Northern Highlands
KW  15-17

Orkney Shetland
PA 20-78

Argyll
PH 15-18

Dundee
PH 19-29 32-33 45-48 Northern Highlands
PH 30-31 34-44 49-99 Argyll
TR 21-25

Cornwall
ZE All Orkney Shetland





Our pet food deliveries are unaffected by the Royal Mail Postal Strikes as our product deliveries are made by a courier. However there may be some delay to the arrival of samples or invoices as these are sent via Royal Mail.

If your delivery is damaged in any way or items are missing then this needs to be reported to Arden Grange head office on 01273894617 or via email to support@ardengrange.com within 3 working days from the date of delivery, any longer than this will result in your claim being rejected. Unfortunately, if you request that the delivery is left without a signature then we cannot be held responsible for any damages or shortages.

Once your order has been placed, unfortunately, this cannot be changed. If you have any questions regarding our foods or your order, please phone the office on 01273894617 before proceeding to the checkout.

Regrettably we cannot upgrade any orders to a weekend or next-day delivery. Alternatively please visit the stockist finder on our website for retailers in your local area which will be able to help.

Deliveries below £40 will incur a shipping fee of £4.99. Orders over £40 benefit from free delivery.

Due to restrictions of our courier company, we are unable to deliver via mail order to these areas. Please contact the office on 01273894617 for further information.

If this is the case, please contact the Arden Grange Distribution team on 01273894617. Please ensure that you phone the Distribution team on the third day as this would allow our team to locate your order and deal with your request.

If you do not leave any delivery instructions for us, our courier will leave a card for you to contact them directly to rearrange an alternative delivery day.