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privacy statement

Arden Grange is the trading name for Leander International Pet Foods Ltd. This privacy statement explains how we use any personal information we collect about you when you use this website.



what information do we collect about you?


Personal data

The personal data we collect from you includes:      

- Questions, queries and feedback you leave and your name, email, telephone number and address     

- Information including your name, address, telephone numbers, email when placing orders or submitting a sponsorship request     

- Your email should you voluntarily complete customer surveys     

-  Your name, mobile telephone number, email and county of residence if you participate in competitions or opt-in to receive our blog round up (newsletter)      

- We will retain any survey answers that you provide when entering competitions

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity

Google Analytics software is used to collect information about how you use the Arden Grange website. We do this to help make sure the site is meeting the needs of its users and to help us to improve the functionality of the website

Google Analytics stores information about:     

- The pages you visit on our website     

- How long you spend on each website page     

- We do not collect or store your personal information (for example your name or address) so this information cannot be used to identify who you are

We will also use Google Analytics data from any Arden Grange branded competition entry microsites

How will we use the information about you?

We collect personal information about you to process;      

- Any orders     

- Breeder Club applications     

- Sponsorship submissions   

- Any queries or feedback

We also use the data that you have submitted to manage your account

Leander International Pet Foods Ltd will not share your information for marketing purposes with external companies

In processing your order or when providing stock and promotional items, your delivery address, name and contact number will be passed on to our courier partners  

Signing up to our newsletter

We collect personal information (email address and pets owned) when you voluntarily sign up to our receive our email communications. Collection of this data is simply so that we can send you information about our products, company news, and promotions.

If you have opted in to receive our email communications, we will process your personal details simply to provide you with information about products, offers, news or services that we think might be of interest to you. We will not send you these emails if you have not opted in to receive them. 

Marketing

If you have consented to receive email communications from us and decide that you no longer wish to receive emails you can opt-out by using the unsubscribe button on the bottom of the email or click the following link to send us an opt-out email to unsubscribe support@ardengrange.com

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email support@ardengrange.com or write to us at: Leander International Pet Foods Ltd, Arden Grange, London Road, Albourne, West Sussex BN6 9BJ

We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate

Other websites

Our website contains links to other websites. This privacy statement only applies to this website so when you visit links to other websites you should read their own privacy statement

Changes to our privacy statement

We keep our privacy policy under regular review and we will place any updates on this web page.

This privacy statement was last updated 29th June 2021

How to contact us

Please contact us if you have any questions about our privacy statement or information we hold about you:

E-mail: support@ardengrange.com

Post: Leander International Pet Foods Ltd, Arden Grange, London Road, Albourne, West Sussex BN6 9BJ

Phone: 01273 894617